Privacy Policy

Introduction

Solvane ("we," "us," or "our") is a management consulting firm headquartered in Austin, Texas. We are committed to protecting the privacy and security of personal information entrusted to us by website visitors, prospective clients, current clients, and business partners.

This Privacy Policy describes the types of information we collect, how we use and share that information, the choices available to you, and the measures we take to safeguard your data. It applies to information collected through our website (including all subdomains), contact forms, consultation booking tools, email communications, and in connection with our consulting engagements.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our website and services.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Complete a contact form, consultation request, or newsletter signup
• Download resources, whitepapers, or other content from our website
• Communicate with us via email, phone, video conference, or in person
• Engage us for consulting services or participate in a discovery process
• Attend events, webinars, or workshops we host or sponsor
• Apply for employment or partnership opportunities

This information may include your name, job title, company name, business address, email address, phone number, industry, company size, revenue range, and any other details you choose to share about your business challenges, goals, or project requirements.

Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms
• Date and time of visits
• Clickstream data and interaction with site features

We collect this information through cookies, web beacons, pixels, log files, and similar tracking technologies. For more detail, see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Professional networking platforms (e.g., LinkedIn) when you interact with our content or connect with our team
• Business referral partners who introduce prospective clients
• Publicly available business directories and databases
• Event registration platforms and conference organizers
• Analytics and marketing service providers

We combine this information with data we collect directly to better understand your needs and improve our communications.

How We Use Your Information

We use personal information for the following purposes:

• Service delivery — To respond to inquiries, schedule consultations, scope engagements, deliver consulting services, and fulfill our contractual obligations to clients.
• Communication — To send service-related updates, engagement materials, invoices, and administrative notices.
• Marketing — To share insights, articles, event invitations, and information about our services that may be relevant to your business. You may opt out of marketing communications at any time.
• Website improvement — To analyze usage patterns, diagnose technical issues, test new features, and enhance the overall user experience.
• Security — To detect, prevent, and address fraud, unauthorized access, and other security threats.
• Legal compliance — To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Business operations — To manage our internal records, conduct quality assurance, and improve our service offerings.

Legal Bases for Processing

Where applicable under data protection laws (including the GDPR for individuals in the European Economic Area and UK), we process personal information based on one or more of the following legal grounds:

• Your consent (which you may withdraw at any time)
• Performance of a contract or steps prior to entering a contract
• Our legitimate business interests, balanced against your rights and freedoms
• Compliance with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following circumstances:

• Service providers — Trusted vendors who assist us with website hosting, email delivery, CRM management, analytics, scheduling, payment processing, cloud storage, and IT security. These providers are contractually obligated to use your information only for the services they perform on our behalf.
• Professional advisors — Attorneys, accountants, insurers, and auditors who require access to information to provide professional services to Solvane.
• Business transfers — In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
• Legal requirements — When required by law, regulation, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With your consent — In any other situation where you have given us explicit permission to share your information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the context:

• Client engagement records — Retained for the duration of the engagement and for a reasonable period thereafter (typically seven years) for legal, tax, and quality assurance purposes.
• Marketing contacts — Retained until you unsubscribe or request deletion, plus a short period to honor your request.
• Website analytics — Retained in aggregated or de-identified form; raw logs are typically retained for 12–26 months.
• Employment applications — Retained for up to two years unless you request earlier deletion.

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and vendor due diligence
• Secure cloud infrastructure with reputable hosting providers
• Employee training on data protection and confidentiality obligations

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Deletion — Request deletion of your personal information, subject to legal retention requirements.
• Restriction — Request that we limit how we use your information in certain circumstances.
• Portability — Request a machine-readable copy of information you provided to us.
• Objection — Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent — Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law (typically 30–45 days). We may need to verify your identity before processing your request.

You may also opt out of marketing emails by clicking the "unsubscribe" link in any marketing message we send.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale or sharing of personal information. As stated above, we do not sell personal information. To submit a CCPA request, contact us at privacy@solvane.com.

International Data Transfers

Solvane is based in the United States. If you access our website or services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to such transfers.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites, tools, or platforms (such as scheduling software, social media, or partner sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Solvane
Austin, Texas, United States
Email: privacy@solvane.com

For data protection inquiries from individuals in the European Economic Area or United Kingdom, you may also contact us at the email above. You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.